Refund policy
Return & Refund Policy
At Carvahal, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 7 of the delivery date.
- Be unused, unworn, and in its original condition.
- Be returned with all original packaging, tags, accessories, and manuals (if applicable).
- Include proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact us at *only4work7869090@gmail.com with your order number and the reason for your return. If your return is approved, we will provide instructions on how and where to send your item.
Please do not send products back without receiving return instructions, as this may delay the process.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5 -7 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
If you receive a product that is damaged, defective, or incorrect, we will gladly offer a replacement or exchange, subject to product availability.
To request an exchange, please contact us within 3 days of receiving your order and include clear photos of the item and packaging.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please notify us at *only4work7869090@gmail.com within 3 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the damage or defect.
We will review your request and provide an appropriate resolution as quickly as possible.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Personal care and hygiene products.
- Customized or personalized items.
- Gift cards.
- Digital products or downloadable content.
- Items marked as "Final Sale" or "Non-Returnable."
Return Shipping Costs
If the return is due to a change of mind or any reason other than our error, the customer is responsible for the return shipping costs.
If the return is due to a damaged, defective, or incorrect item, we will bear the return shipping costs where applicable.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: only4work7869090@gmail.com
We are committed to providing excellent customer service and will do our best to resolve any concerns promptly and fairly.